See the table below for detailed information on what software platforms are supported for on-premise installation of NetX products. NetX will not provide assistance with configuration in unsupported environments. For a list of system hardware requirements for hosting NetX, see NetX System Requirements If you are a SaaS (hosted) customer, NetX sysadmins will be deploying your site and this article will not be relevant.
Oracle JDK / JRE (formerly Sun JDK / JRE)
Server operating systems (for on-premise installations only)
Microsoft Windows 2012, 2016 Server
Microsoft SQL Server
|Search engine||Apache Solr||7.7.2|
|Transcoding engines||See Supported Transcoding Engines .|
See Supported Browsers for more information.
Antivirus and web filtering
- Virus checking software are a common cause of performance problems. In particular, Symantec must be uninstalled from the server that you want to install NetX on, as it is known to dramatically reduce NetX performance (even stopping the services does not prevent it from slowing NetX down).
- Use of web filters/proxies and other network or local security software is not supported for use with NetX. If issues occur, the customer will be required to disable or whitelist before troubleshooting can commence.